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IntelePeer Introduces Next Generation Agentic AI

via Business Wire

-- It’s now faster and easier to develop, test and deploy agentic AI solutions --

IntelePeer, a leading, end-to-end conversational AI platform provider, has introduced next generation agentic AI capabilities that can be delivered from the IntelePeer AI Hub. With advanced conversational capabilities, IntelePeer’s new release of its AI Hub lets users quickly build, test and implement agentic AI solutions, reducing time-to-market and simplifying deployment with an enterprise-grade voice AI solution. IntelePeer’s next generation agentic AI is capable of completing complex tasks and achieving self-serve rates of 90%+ with no to minimal human intervention. Coupled with IntelePeer’s next generation voice capabilities and SmartAnalytics, the AI Hub sets a new standard for how organizations can deploy voice-enabled agentic AI at scale.

“The incorporation of next generation agentic AI into our AI Hub marks a major step forward for how IntelePeer delivers engaging and life-like conversational AI agents to our customers,” commented IntelePeer CEO, Frank Fawzi. “As the market seeks solutions that go beyond basic informational requests and limited FAQs, the AI Hub addresses the growing demand for robust, flexible conversational AI agents that deliver tangible business outcomes and reduce operational costs while improving customer satisfaction. When creating this improved version of agentic AI, our team took a holistic approach to ensure we stand apart from the fragmented solutions on the market today with integrated voice capabilities and end-to-end analytics that other providers can’t deliver on.”

IntelePeer’s next generation agentic AI taps into the power of the company’s full-stack platform with its proprietary voice network seamlessly connecting AI and live agents. When working in tandem with IntelePeer’s SmartAnalytics solution, customers have a comprehensive view of every interaction—letting businesses spot friction points, optimize conversations, and continuously improve outcomes. Other benefits include:

  • Cost savings and efficiency: Automate repetitive customer interactions and support high volumes of inquiries, reducing overhead and wait times.
  • Improved customer experience: Deliver intelligent, personalized interactions that adapt to each user’s context.

IntelePeer’s conversational AI Hub is designed to handle complex customer queries with minimal human intervention. Leveraging advanced workflows with enforced policy guardrails, agentic AI engages with callers to address and resolve queries efficiently. New features include more sophisticated context handling and AI-driven task management and decision logic. Additional enhancements include:

  • Faster to build and implement agentic AI agents: develop, test and deploy AI agents more quickly than previous generations, reducing time-to-market.
  • Improved accuracy with interaction handling: advanced language and process understanding ensures AI agents can reliably interpret and resolve the most complex interactions.
  • Dynamic, goal-oriented adaptation: AI agents continuously adapt to user behavior and steers the conversation to successful outcomes, delivering more effective, personalized experiences.

“IntelePeer’s AI Hub is raising the bar with its ability to rapidly deploy agentic AI solutions that are both scalable and deeply integrated. The addition of autonomous task management and SmartAnalytics provides brands with the tools to understand, optimize, and continually refine customer interactions—delivering real, and real-time, business value,” commented Ian Jacobs, Vice President and Lead Analyst, Opus Research.

“IntelePeer has a rich legacy of innovation and our commitment to harness the latest AI technologies ensures that we’re delivering outcomes-based solutions that deliver immediate and measurable ROI for our customers. With customer expectations rapidly evolving, wanting quicker resolutions and more intuitive self-service capabilities and experiences, it’s no wonder we’re rapidly becoming the go-to platform for full stack enterprise-scale conversational AI solutions,” concluded Fawzi.

About IntelePeer

IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve the customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.

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